Essential Tech Support Training for Every Managed IT Services Provider

If you’re in the business of providing any kind of technical customer service and support, then this is a must-watch training video, which will not only make your customers feel good, but it will help you control a tech support session in a professional and pleasant manner without creating an annoyance for the customer.

The Six Steps in a Successful Tech Support Session: Customer Service Training 101

In this customer service training video, IT customer service expert and author Don R. Crawley explain the six steps that are necessary for a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of the resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.