The Six Steps in a Successful Tech Support Session – iTenol Consulting
Managed IT Service Companies | Managed IT Service Providers | Managed IT Services | Managed Services | Flat Fee IT Services | Flat Fee Managed Services | Manged IT Support

Essential Tech Support Training for Every Managed IT Services Provider

If you’re in the business of providing any kind of technical customer service and support, then this is a must-watch training video, which will not only make your customers feel good, but it will help you control a tech support session in a professional and pleasant manner without creating an annoyance for the customer.

The Six Steps in a Successful Tech Support Session: Customer Service Training 101

In this customer service training video, IT customer service expert and author Don R. Crawley explain the six steps that are necessary for a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of the resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.

Complete the short form below for your complimentary guide to ” “ and qualify to get up-to 5hrs of try-B4-You-Buy Services
iTenol Consulting