The Six Steps in a Successful Tech Support Session
If you’re in the business of providing any kind of technical customer service and support, then this is a must-watch training video, which will not only make your customers feel good, but it will help you control a tech support session in a professional and pleasant manner without creating an annoyance for the customer.
In this customer service training video, IT customer service expert and author Don R. Crawley explain the six steps that are necessary for a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of the resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.
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