Client Portal & Service Requests Phone Support Email Support Diagnostic Data

Client Portal & Service Requests

Houston IT Support is One Call AwayWe reserve the right to decline support to any client who fails to submit a valid support request

By far the fastest way to receive support is to create a help desk ticket. Visit our help and support portal by clicking on the support icon on your desktop which will take you directly to the support page. Follow the online prompt and submit a support ticket. Please be careful to select all fields accurately to avoid any delays in service. Or you can complete the following form and submit a support ticket via our website … Once an IT service request has been created via the help desk, you will receive an automated response to let you know that your request has been received and entered the service and support system.

Or you can complete the following form and submit a support ticket via our website. Once an IT service request has been created via the help desk, you will receive an automated response to let you know that your request has been received and entered the service and support system. You will then receive a response via email or a phone call to begin troubleshooting your reported issue.

We reserve the right to decline support to any client who fails to submit a valid support request

Phone Support

Houston IT Support is One Call AwayPlease use phone support as a last resort if you’re unable to access our help desk or send in an email request due to network outages or Internet connectivity problems at our location. Please coordinate with your peers prior to making a phone call to make sure that someone has not already called in a trouble ticket which may be affecting your entire office or location. This is to prevent duplicate reports of the same incident and it also enables us to focus our time on resolving the issue rather than answering phone calls over and over again for the same issue.

Email Support

We reserve the right to decline support to any client who fails to submit a valid email support request

Example of Email Support Request

The "To" Line Should Read:

awci-support @ itenol . com


The "Subject" Line Should Read:

AWCI: Support : My Support Request Short Description

Example :

AWCI : Support :

Can’t Access Q Drive for QuickBooks

Body of Message Should Read:

Name: Your Name

Department: Your Department

Full Description of Problem :

Example:

John Doe

Accounting

Logged into my PC this morning and tried to open Quick Books. Got an error message that drives Q is not available. However, I can access all other network drives

We reserve the right to decline support to any client who fails to submit a valid email support request

Diagnostic Data

Please provide the following information in your support ticket
Array ( [userAgent] => WP Fastest Cache Preload Bot [bname] => [bv] => Cache [os] => [device] => [ip] => 104.167.2.232 [iptype] => feck [url] => https://itenol.com/support/ [hostname] => 104.167.2.232 [servername] => itenol.com [date] => 2018:06:20 03:46:19 [domane] => itenol.com )