Silver Managed Services For Small and Mid-Sized Businesses In Houston & Redmond

Our Silver Managed Services Plan is the ideal starter plan for any small business looking for some basic Managed IT Services and Support.

Learn how our Silver Managed Services plan can help your business avoid internet security threats and provide up-time monitoring.

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(877) 948-3665 for your no obligation risk-free 30day trial

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Leverage our technical expertise and automation tools to
improve business processes, eliminate technology issues, and drive new levels of productivity for our clients

Our team has the track record in increasing business productivity while reducing IT spending for our clients. Our automation strategies and tools are designed to achieve one or more of the following goals:

Our Silver Managed IT Services Commitment

Pain Free Silver Managed IT Services from iTenol offers innovative and essential functions and products for each level of business. Working with or as your IT Department, iTenol focuses on putting you back in control and ensuring technology works for you rather than you working to keep up with technology.

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Initial Site Survey (27-Point Network Audit)

A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:
  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout

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Network Monitoring

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back-up success and failures
  • Anti-virus protection
  • Spyware detection and removal
  • Uninterruptible Power Supply (UPS) monitoring

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Quarterly On-Site Consultation

Every three months we will come on-site to perform an extensive analysis of your network's trends, security, and performance, as well as to review your company's goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

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Monthly On-Site Network Audit and Tune Up

Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:
  • Review and update available security patches
  • Check status of Anti-Virus Clients
  • Test peripherals, such as UPS(s)
  • Perform a full data restore to ensure back-ups are functioning properly
  • Review hard drive space, memory, CPU utilization
  • Review network documentation and make changes as necessary
  • Review routers, firewalls, and switches for failure or problems
  • Optimize server for maximum performance and reliability
  • Review and install operating system updates
  • Test backup and restore data
  • In-depth review of server logs for errors and potential problems
  • Add and remove users

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Spam Filtering - Unlimited Users

Thanks to a remote filtering service we offer through [Barracuda], we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software.

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Break-Fix Services

In the RARE event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue for a small fee based on your service plan You can consider this like a network insurance plan.

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FREE Unlimited Helpdesk Support

You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.

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Emergency Response to Technical Problems

  • 3 hrs Guaranteed

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Remote Support & Diagnosis:

  • $22 per 15minute increments / device / incident

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Virus Definition and Security Patch Updates

  • Automatic virus definition updates
  • Automatic desktop patch and bug fix updates
  • Automatic server patch and bug fix updates

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Virus Prevention, Virus Removal and Cleaning

  • Unlimited virus removal and cleaning in the unlikely event of an virus infection.

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Creation of Acceptable Use Policy

  • We will develop and provide an Acceptable Use Policy document which will help police and protect your data and network environment

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Monthly Reporting

  • Monthly Executive Summary Report
  • Daily System Status E-mail Update

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100% Satisfaction Guarantee

Plus, you will be covered under our 100% No-Hassle Guarantee:We are so confident in our Silver Pain Free IT Plan, that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.

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Silver Pricing

  • Silver Plan is a Fixed Fee / Device / Month Pain Free IT Plan. Call Today to Learn more
  • Preferred Client Discount of 15% on standard support rates for:
    = Special projects
    = New additions
    = Network Upgrades
    = and out of plan services

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Bronze Managed IT Services

Our Bronze Managed IT Services Plan is a starter plan for home-based or small businesses looking to pro-actively monitor their systems 24x7x365, as well having many other benefits

Silver Managed IT Services

Our Silver Managed IT Services Plan, is totally focus on activities that drive sales and revenue, knowing that your technology requirements are being managed effectively and within the scope of your IT budget.

Gold Managed IT Services

Everything covered under our silver managed IT services plan plus more, including aggressive discounting on all future project based IT services. Very affordable and cost effective for any sized business.

Platinum Managed Services

Get total peace of mind with our platinum managed IT Services plan which offers pain and hassle free IT Systems Support for one low flat predictable monthly fee                                            

Full Service Managed Services Company in Houston

We pride ourselves on delivering Houston Managed IT Services and IT Solutions which help our clients run and grow their businesses more efficiently while lowering IT Support Costs without compromising on service and support.

Houston Managed IT Services Companies Managed Service Providers In Houston Flat Fee IT Services

Houston Managed IT Services Companies

There are many facets of IT and as such many small IT Companies Offering routine desktop support, network support and server support and management to their clients. However, there are also specialized IT service providers in Houston which offer services such as Cisco security consulting, VMware virtualization as well as support for highly specialized technology niches.

Managed Service Providers In Houston

An organization or entity in the business of providing other businesses with information technology services and solutions. Most IT companies in Houston offer their services by the hour or on a retainer basis.

Flat Fee IT Services

IT Services for Small Business is just as important and critical as it is for large enterprises. However many small businesses don't see the real value in making a reasonable investment in technology, which is why shortcuts usually have devastating results for many small businesses who adopt the attitude that technology is an unnecessary expense until it's too late. Don't be a backward thinking business leader else you could regret your poor decision to not invest in the right technology for your business. With the help of iTenol, your business can also benefit from IT Services For Small Business.

No Long Term Contracts

We don't rope you into a long term contract, we offer easy out 30 day notice agreements

Monthly Status Reports

Get monthly status reports on most of the services we offer, no smoke and mirrors, get more than you bargained for.

Service Guarantee

Money back service guarantee if we can't resolve your technology problems subject to our recommendations

No Markups on HW & SW

No markup on hardware and software of 3rd party professional services, you pay what we pay

Responsive Support

Most reported issues are resolved within 24 to 48 hours of being reported

Fully Documented

We provide a fully documented service history so you know what you're paying for

We use experience strategy and to generate results for our clients

Our team has the proven track record in increasing productivity and reducing IT spending for our clients. Our strategies are designed to achieve one or more of the following goals:

Reduce IT Issues

Eliminate or reduce downtime due to technology Issues

Improve Efficiency

Drive & improve operational efficiency and staff productivity

Drive Measurable Growth

IT issue reduction + improving efficiency of employees = Business Growth