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Review our Pain Free Managed IT Services Plans and see how we offer the best value in IT Support. We guarantee to beat and match any competitors pricing for like for like services and features.
Our Unlimited Pain Free Managed IT Service plan offers the best value, with predictable cost, unlimited support for one flat monthly fee that is guaranteed to be less than your in-house IT support labor.
FEATURES
On Demand
Bronze
Silver
Gold
Platinum
Emergency Response Time
4-6 hours
3 hours
2 hours
1 hour
1 hour guaranteed
On-site scheduling of technician
3-4 days
2-3 days
1-2 days
Next Day
Same day
Phone and Remote Support Sessions / per minute
$25 / 15 min.
$22 / 15 min.
1st 10min's
per device included
per device included
1st 15 min's
per device included
per device included
Unlimited Included
24-7 Remote Monitoring
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Server stability and performance
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Notification of unusual events
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Daily back up monitoring
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Daily firewall monitoring
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FEATURES
ONDEMAND
BASIC
STD
PRO
UNLTD
Executive Summary Monthly Report
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Virus Definition Updates
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Unlimited Remote Patch Mgmt.
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Online custom client portal
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Creation of AUP (acceptable user policy)
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Daily system status e-mail
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Quarterly review and planning meeting
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Monthly on-site audit and network tune-up
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Client access to Virtual System Administrator for remote control and access to network
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Unlimited software upgrades*
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Spyware monitoring and removal
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Adding and removing users
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Recovery of server in case of complete disaster
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Installation of new hardware and software*
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Virus REMOVAL and cleaning
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Loaner PC/Server
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Vendor liaison*
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Shopping and ordering warranty parts*
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100% No-Hassle Guarantee
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